SHIPPING AND DELIVERY OPTIONS OF YOU HOOKAH PRODUCTS

We offer the following shipping and delivery options:

IN CYPRUS (UP TO 3 WORKING DAYS)

• NEW: Yeniki Taxidromiki (Please Contact for More Information)

Deliver to door (Main Towns) €3,50 – 1 working day

Deliver to door (Surrounding Areas) €6.50 – 1-3 working days

Additional €0.50 handling fee for cash on delivery

Please refer to this link for information on surrounding areas. If you are not on this list then the standard charge will be €3.50 plus an additional €0.50 for cash on delivery for all locations.

• GAP AKIS EXPRESS

GAP AKIS Express (Pickup by you at the closest AKIS Courier Office to your shipping address):  € 3

GAP AKIS Express (Deliver to door within city limits) May not deliver to door in villages and surrounding areas, main towns only: € 7

Cash on Delivery is only available in Cyprus. Cash on delivery charge applies to the receiver of the products. These must be paid in full upon delivery.

For Larnaca customers, there is a “Pick up from Store” solution otherwise you are getting your order delivered to your door.

• FREE SHIPPING

Available on orders more than € 60 within Cyprus. We will send it for you to pick up at your local GAP/Akis Couriers office. Orders received by or before 11.00 am on working days will be processed and sent out the same day. Orders received after 11.00 am will be processed and posted the following working day.

Note: HolySmoke Shishabar cannot deliver to the northern side of Cyprus at present. Please contact us for alternative methods.

INTERNATIONAL SHIPPING

European Union Countries (5+ working days)

Rest of the World (10+ working days depending on your country’s location)

Shipping costs are calculated at checkout.

All above-quoted prices may be changed without notice.

DELIVERY AND SHIPPING CONDITIONS:

If and when packages are lost, delayed, or damaged while being shipped from HolySmoke Shishabar to you, HolySmoke Shishabar will not be able to offer a refund or resend the products until the respective shipping/logistics company or organization has effected an investigation. This, depending on the chosen delivery method may take up some time, in the case of the Cyprus Postal Service 15 working days for Cyprus orders, 20 working days for EU orders, and 25 working days for international orders from the date of posting.

If you order Products for delivery outside of Cyprus, you may be subject to local import duties and taxes. You are responsible for payment of any such import duties levies and/or taxes. Please contact your local customs office for further information.

Your Right to Cancel

Subject to our Terms and Conditions, You may cancel your order free of charge and penalty, provided always that (i) the products have not been sent out to you; or (ii) within seven (7) days from the day after your receipt of the products. To cancel your order, please send an email to info@holysmoke.com.cy and include all the details from your receipt, such as your name, the relevant – to be returned – product/s, shipping number, order number, your address, etc and if you wish, the reasons for your return, albeit you do not need to provide your reasons.

Once we have been notified, we will contact you by email, to the same email address you have used to inform us about the cancellation and return. If you simply “changed your mind” please do not unpack the products and return those to us unopened. Upon receipt, we will – once satisfied that our products have been returned undamaged – promptly affect a refund to you, via the same payment method you have used. You should have your money back, minus any credit card or Paypal (etc) charges, within 7 working days from us processing the refund.  

If you have opened the Product and wish to cancel, please repack everything to a state as “original as reasonably possible”. If the product is not what you have ordered, or damaged, or does not work, please inform us at once. We may be able to sort this out remotely. In any case, if you wish to return this/ese Product/s, please follow the steps above and return those to us as soon as possible, you must stay within the 7 days limit if you are a private individual, if you are a commercial organization, you must react immediately and the 7 days limit does not apply.

We reserve the right to cancel your order if we have insufficient stock to deliver the goods you have ordered, you do not have sufficient funds in your account, or, we have made an error in pricing products by a margin of more than 10% (either way).